Frequently Asked Questions

• I want to import my own hiking maps for personal use, what's the best subscription tier for this?

  If you are looking to import more than 3 of your own custom maps for personal, recreational use only, the Plus subscription is your best option! This subscription can be purchased in-app on both iOS and Android devices, for $29.99 USD, and allows you to import an unlimited number of your own custom maps. In addition to unlimited custom maps, you also have access to all the features included in the free version of the app, as well as an increased number of Geofences that you can create.

• I am a student, what tier should I be using, and are there discounts?

  If you are a student and using the app in your studies, you should be using the Pro version of the app. This version includes features such as unlimited custom map imports, Shapefile support, the ability to convert tracks to areas, and lots of other features. We do offer significant discounts for academic use and recommend that you reach out to our Sales team (sales@avenza.com) to get hooked up with your subscription.

• I work with a non-profit organization, are there discounts for subscriptions available?

  If you work with a registered non-profit organization with the applicable registration numbers and documentation, we offer substantial discounts for Pro subscriptions. We recommend reaching out to our Sales team (sales@avenza.com) for details on these discounts and how to arrange Pro subscriptions for your organization.

• I have the Plus subscription, and want to upgrade to Pro, is that possible?

  If you have a Plus subscription and find that you would benefit more from a Pro subscription, you can definitely upgrade. Depending on which platform you are using, and when the subscription was purchased, the steps to upgrade are slightly different. For those who purchase in-app on an iOS device, you can change your subscription by going to your Apple ID > Subscriptions > Avenza Maps and changing the subscription plan from Avenza Plus to Avenza Pro. You will automatically be prorated and charged the difference by Apple, and your subscription details will be updated. If you purchased a subscription on Android, we recommend reaching out to our Support team to better assist here.

• Can I use my subscription on multiple devices or share it with other people?

  Subscriptions purchased in-app are purchased on a per-device basis, meaning that they can only be used actively on one device at a time. If you get a new device, you can switch your subscription over to that device easily using the steps contained in this article. If you need a subscription on more than one device at a time, you will need to purchase a subscription for each device. For Plus subscriptions, or Pro subscriptions fewer than 3 devices, this can be done in-app on each device. If you are looking to purchase a Pro subscription for 3+ devices, please see our website here. 

• I use the app for recreational purposes, is upgrading to Pro worth it?

  If you are looking to import your own custom maps (i.e. non-map store maps), then the Plus subscription would be for you! The Plus subscription allows users to import more than 3 of their own custom maps with ease. This version also allows you to create 50 feature-specific geofences, as well as 1 layer-specific geofence. Geofences can be used to identify proximity to trails, arrival to designated features, as well as alert you to features you want to avoid.